We're looking for a detail-oriented IT Support & Automation Specialist to manage our ticketing operations, keep multi-platform systems in sync, and build lightweight automation that eliminates manual, repetitive work. This role suits a technical support professional who is equally comfortable troubleshooting hardware/software issues, coordinating with agents to resolve tickets, and writing Python scripts that turn hours of manual reconciliation into minutes of automated processing.
Key Responsibilities
- Manage the full ticket lifecycle: verify correct intake, reassign and correct miscategorized or incomplete tickets, and track resolution progress in Freshdesk (or equivalent ticketing platforms).
- Audit and reconcile ticket data across a primary ticketing system and a secondary platform (e.g., Freshdesk Clarity), ensuring status consistency and data integrity between tools.
- Produce weekly reports on inactive/stale tickets and coordinate directly with support agents to drive tickets to closure.
- Provide phone-based technical support (24/7 rotation)



to end users across multiple regions/countries via VoIP tools such as SPhone or Freshcaller.
- Design, build, and maintain Python-based automation tools to synchronize data between platforms via REST APIs, handling batch processing and on-demand bulk operations (e.g., using Pandas).
- Diagnose and resolve hardware and software issues on desktops/notebooks running Windows; perform builds, repairs, and preventive maintenance.
- Administer Active Directory tasks (password resets, account unlocks) and manage Microsoft 365 device assignment, modification, and relocation.
- Staff help desk / mesa de ayuda functions, guiding end users on digital tools and resolving incidents across rotating client accounts.

Requirements
- 2+ years of experience in technical/help desk support, ticket management, or IT service desk roles.
- Hands‑on experience with ticketing platforms (Freshdesk, Kayako, Clarity, or similar) and VoIP support t

📌 IT Support (Argentina)
🏢 Cognizant
📍 Argentina