We are seeking a customer-focused and proactive Client Satisfaction Legal Assistant to join our growing team. This position is idóneo for professionals with experience in Customer Service, Client Support, Call Centers, or similar client-facing roles who are looking to build a career in the legal industry.

No legal experience is required. We provide comprehensive training to help you succeed in the role.

Key Responsibilities

Client Service & Relationship Management

- Serve as a primary point of contact for clients via phone, email, text, and other communication channels.
- Deliver outstanding customer service while maintaining empathy, professionalism, and confidentiality.
- Handle inbound and outbound client communications efficiently and accurately.
- Maintain detailed records of client interactions and account updates.
- Meet individual and team performance goals while contributing to overall client satisfaction.

Client Communication & Case Support
- Conduct regular follow-up calls and status updates with clients.
- Manage a high volume of daily client interactions.
- Support clients by answering questions and providing guidance throughout their case journey.
- Document all communications and updates within the firm's case management system.

Client Retention & Escalation Management
- Address client concerns, complaints, and service-related issues.




- Collaborate with internal teams to resolve escalated matters professionally.
- Engage with clients who may be considering terminating services and work toward retention solutions.
- Escalate sensitive situations appropriately when necessary.

Administrative Support
- Maintain accurate client records and case information.
- Assist with documentation, file organization, and data management.
- Support medical record requests and treatment follow-up activities.
- Assist with client discharge processes and post-discharge communications.

Qualifications

- 2+ years of experience in Customer Service, Client Support, Call Center, BPO, Hospitality, Healthcare Support, or other client-facing roles.
- OR 1+ year of experience in a legal office, medical office, or related administrative environment.
- Bilingual English and Spanish proficiency (written and verbal) required.
- Strong problem-solving and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Comfortable handling confidential and sensitive information.
- Proficiency with CRM platforms, client management systems, and Microsoft Office.
- Ability to prioritize tasks and manage multiple responsibilities simultaneously.

📌 Asistente legal (Mendoza)
🏢 Solvo Global Careers
📍 Mendoza