Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage,coach,and increase utilization among our customers.Also providing support and top-notch customer service experience forall our customers.

RESPONSIBILITIES

- Drive a high level of customer andclient satisfactionwhile managinglargecaseloads - Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier - Counselcustomers on authorized relocation benefits provided by theiremployer - Manage all activities, including those performed by third party suppliers related to the transfer process.
- Lead point of contact and coordination for all assignment components – including internal and external points of need.
- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit.Need to be comfortable on the phone talking to many different level employees.
- Provide continuingcoachingand support to clientsand participantsmaintaining regular contact throughout the assignment.
- Build productive and effective relationships with clients,participantsand direct suppliers as well as within General LT.




- Maintain data integrity, including updating Global LT’s database, providing the required datato produceongoingstatus reports.
- Initiate customer satisfaction surveys when client policy allows.
- Undertake other tasks asrequired - Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process.
- Meet company metrics for customer satisfaction, utilization,responsivenessand company goals.

EDUCATION AND/OR EXPERIENCE

- Proficiency in English is required - Sales experience would be an asset but not required - Bilingual in English and at least one other language QUALIFICATIONS:
- Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook - Must have strong organizations skills and be detail-oriented and organized,methodicalwith an analytical approach to work - Ability to deal with multitasking under continuous high-pressuresituations - Excellent written and communication skills - The ability to communicate clearly andprofessionally - Strong customer service focus - Work well within a team with good trouble-shooting and conflict managementskills - Shows initiative and creativity; be self-motivated - The ability to upsellproducts

📌 Customer Success Coach (Buenos Aires)
🏢 Globallt
📍 Buenos Aires