We are seeking a UI/UX Researcher to further the UX research practice at Hotel Corporation. The ideal candidate is a creative, passionate, pragmatic thinker who can identify opportunities to use research to help teams solve problems and analyze customer behaviors to create innovative experiences in a fast-paced environment. The role will divide time equally between the Sales/Meetings and Events team and the Search team, serving as an expert consultant for product teams who want to understand guest and customer sentiment and behaviors.

Responsibilities

- Design and conduct complex qualitative and quantitative research about guests, members, owners, and colleagues that benefits multiple product teams
- Act as steward of research findings, collecting them centrally and distributing them to relevant teams and groups
- Bring new and cutting-edge research techniques in service of product team needs
- Facilitate research goals from product teams and stakeholders according to product and business roadmaps
- Execute usability testing
- Demonstrate a commitment to the client's core values

Requirements

- 2+ years of experience as a user experience researcher
- Experience in digital web, mobile web, and native app research, with B2C research preferred
- Expertise in conducting interviews, surveys, contextual inquiry, usability testing,



and unmoderated user experience research techniques in service of clearly defined research goals
- Skills in research design, facilitation, and analysis
- Capability to clearly communicate relevant research findings through presentations and written documentation
- Experience working with other researchers, designers, and product teams to drive design thinking and lean/agile best practices and tools
- Experience overseeing and conducting research projects with enterprise software in complex user environments
- Background in hypothesis-driven, continuous learning and evolving the design and discovery process of modern product development with actionable research insights
- English proficiency at B2 level or higher

We offer

- International projects with top brands
- Work with general teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

📌 UI/UX Researcher (Argentina)
🏢 EPAM Systems
📍 Argentina