Company: Premier Socials

Department: Sales / Lead Intake

Location: Remote – Work From Home

About the RolePremier Socials is looking for an experienced Sales Manager to lead and manage our team of Personal Injury Intake Specialists handling inbound leads for personal injury law firms.

The Sales Manager will be responsible for driving team performance, improving lead conversion, coaching intake specialists, monitoring KPIs, and ensuring that every inbound lead is handled quickly, professionally, and according to established intake processes.

The idóneo candidate has a strong background in sales management, call-center leadership, lead conversion, and CRM management, with experience managing teams that handle inbound leads.

Key Responsibilities

- Manage, coach, and motivate a team of Personal Injury Intake Specialists.
- Monitor daily sales and intake performance across the team.
- Track KPIs including lead response time, contact rate, qualification rate, conversion rate, appointments/bookings, follow-up activity, and revenue.
- Review calls and provide regular coaching and feedback to intake specialists.
- Identify performance gaps and create action plans to improve individual and team results.
- Ensure all inbound leads are contacted promptly and followed up with consistently.
- Monitor the quality and accuracy of client intake information.
- Ensure team members follow approved scripts, processes, and qualification criteria.
- Manage team schedules, attendance, productivity, and performance.
- Use CRM systems to monitor lead activity, pipeline progression, follow-ups, and conversions.
- Work closely with clients and internal leadership to communicate performance, challenges, and opportunities.
- Identify opportunities to improve sales processes, scripts, workflows, and lead conversion.
- Conduct regular team meetings, one-on-ones,



and performance reviews.
- Support hiring, training, and onboarding of new intake specialists.
- Maintain a strong focus on customer experience and professional communication.
- Prepare performance reports and provide regular updates to leadership.

Requirements

- 3+ years of sales management, sales leadership, or call-center management experience.
- Experience managing and coaching a sales or intake team.
- Strong understanding of lead conversion and sales performance metrics.
- Experience managing inbound leads and follow-up processes.
- Strong CRM experience; experience with GoHighLevel, HubSpot, Salesforce, or similar platforms preferred.

- Excellent spoken and written English.
- Strong communication, coaching, and leadership skills.
- Highly organized and comfortable managing multiple priorities.
- Strong analytical skills and ability to use data to identify performance issues.
- Comfortable working with KPIs, targets, and performance-based environments.

Preferred Qualifications

- Experience in personal injury, legal intake, law firm lead generation, or legal services.
- Experience managing inbound phone leads.
- Experience with call recording and call-monitoring platforms.
- Experience training sales representatives or intake specialists.
- Experience working with US-based clients.
- Experience with lead-generation or digital marketing companies.

Ideal CandidateWe are looking for a hands-on sales leader who can manage people while staying closely connected to the numbers. You should be comfortable listening to calls, identifying what is working and what isn't, coaching team members, and implementing processes that improve conversion and client experience.

If you have experience managing a high-performing sales or intake team and are comfortable working with CRM systems, KPIs, inbound leads, and US-based clients, we'd love to hear from you.

📌 Sales Manager – Personal Injury Intake Team (Argentina)
🏢 Fabri Holdings
📍 Argentina