Chief of Staff

Haven

Full-time | Remote

Department: Corporate

Schedule: Monday–Friday | Shift starts at 8am ET

Reports to: COO, Cleaning

Compensation: USD $1,500–$1,700 / month

About the brand

Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee. Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend. It is a market where property care is guest experience: a cold hot tub is a ruined anniversary, and a turnover that runs late is a family waiting in the driveway.

The role

You are the COO's right hand for the cleaning business. You run the day-to-day so leadership can focus on strategy: invoices go out correct and on time, cleaners and clients get clear answers, and nothing falls between the dozen tools we use to run the operation. Your morning starts with the COO's priorities, overnight messages and anything urgent from a client or cleaner. By the end of the day, the COO knows what got done, what is pending and what needs a decision tomorrow.





It is a role for someone who wants to design better processes, not just execute existing ones. You will map how something works today, find the steps that can be simplified or automated with AI, test a better way and write it down so it sticks. Doing a task every week is not the same as fixing it. If a workflow is yours, you own making it better.

Where you sit

You sit in Corporate and work directly with the COO of the cleaning business, with daily contact with cleaners, field operations, clients and the admin team. This is not a role where you are handed a queue and left alone.

Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path.

What you'll own

• The day-to-day of the cleaning business, run alongside the COO across clients, properties and cleaning teams.

• Invoicing for many client

📌 Chief of Staff (Buenos Aires)
🏢 Stayd Collective
📍 Buenos Aires