We are looking for a Senior Functional Analyst, General Resource Management Products, to join the team responsible for supporting and continuously improving the technology products used by Resource Management globally.
In this role, you will act as a bridge between business stakeholders, product teams, technical teams and third-party vendors. You will help ensure that our Resource Management applications continue to meet business needs by providing functional support, gathering and documenting requirements, supporting product enhancements and assisting with the successful delivery of releases.
You will be part of a globally distributed team supporting stakeholders across the Americas, EMEIA and Asia-Pacific. The successful candidate will be comfortable working in a dynamic environment,
managing competing priorities and translating complex business and technical concepts into practical solutions.
The role spans the full product lifecycle, including operational support, requirements analysis, testing, release management, stakeholder engagement, training and continuous improvement.
Your key responsibilities
Product and Functional Support
- Provide functional support for a portfolio of global Resource Management products.
- Investigate, analyse and resolve Level 2 incidents and service requests, coordinating with technical teams and vendors where needed.
- Monitor support queues and ensure service requests and incidents are addressed within agreed service levels.
- Analyse recurring issues and identify opportunities for product, process and training improvements.
- Support users by providing guidance, troubleshooting assistance and product expertise.
- Create and maintain knowledge articles, user
📌 PSCM Functional Analyst (Buenos Aires)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Buenos Aires
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