The engineer will be responsible for ensuring high availability performance and operational excellence of MediatorX based media asset management MAM workflow orchestration playout content processing and delivery platforms
Key Responsibilities
Application Product Support
Provide L2L3 support for Evertz MediatorX platform across media asset management workflow automation content lifecycle and distribution workflows
Monitor production environments and proactively identify potential issues before business impact occurs
Troubleshoot platform workflow integration metadata ingest transcoding and distributionrelated issues
Perform root cause analysis RCA and implement permanent corrective actions
Manage tickets SLAs incident response change requests and problem management activities
Coordinate with broadcasters operations teams engineering teams and Evertz support teams during major incidents
Development Automation
Develop support tools monitoring utilities and automation scripts using
- Java
- Python
Automate operational tasks to improve system reliability and reduce manual effort
Develop integrations between MediatorX and external systems using APIs and web services
Support enhancements defect fixes and workflow optimization initiatives
Workflow Integration Support
Support media workflows involving
- Content Ingest
- Asset Management
- Metadata Management
- Media Processing
- Transcoding
- Distribution
- Playout Operations
Troubleshoot integrations with
- MAM systems
- CMS platforms
- Transcoding systems
- Storage platforms
- Scheduling systems
Operational Excellence
Participate in oncall rotation and major incident management
Create and maintain SOPs runbooks knowledge base articles and troubleshooting guides
Drive continuous service improvements and reduction of recurring incidents
Support platform upgrades deployments patching and release validation activities
Required Technical
📌 Product Support Engineer (Argentina)
🏢 LTM
📍 Argentina
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