Position Summary...
What you'll do...
Role summary: As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey—from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement—to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.
About the team: The Walmart US eCommerce Cross-border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement,



and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart's commitment to delivering value and operational excellence.
What you'll do:
- Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
- Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.
- Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
- Use data and customer in

📌 (USA) Senior Manager, Technology Operations (Argentina)
🏢 Walmart
📍 Argentina