About the Role

We are seeking a Training Lead to oversee onboarding, training, coaching, and development for our Pre-Litigation Case Management team. This role will partner closely with Operations to identify training needs, improve processes, and ensure team members are equipped to meet firm standards.

Key Responsibilities
- Lead onboarding and training for new Case Managers.
- Provide ongoing coaching, mentoring, and refresher training.
- Create and maintain SOPs, training materials, and process documentation.
- Identify performance and knowledge gaps and develop training solutions.
- Train staff on new systems, procedures, and operational updates.
- Collaborate with Operations leadership to improve team performance and consistency.

Requirements




- 3+ years of Personal Injury Case Management experience.
- Strong knowledge of Pre-Litigation processes.
- Experience working for a U.S.-based law firm.
- Experience training, coaching, mentoring, or supervising team members.
- Excellent communication, presentation, and organizational skills.
- Ability to explain processes clearly and effectively.

Preferred Experience
- Experience with Salesforce and/or Litify.
- Team Lead, Trainer, Supervisor, or Training Coordinator experience.
- SOP creation and process documentation.
- Performance coaching and onboarding programs.

📌 Training Lead (Argentina)
🏢 Solvo Global
📍 Argentina