Description

You’re organised, customer-focused, technically confident, and comfortable leading projects through others.

In this role, you will lead day-to-day delivery across assigned accounts and studies supporting digital products used in clinical trials and related healthcare and medical communications initiatives. You will coordinate work across the team, guide junior colleagues, and help protect quality, timelines, budgets, and the customer experience.

This role presents the opportunity to work with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders.
- Lead day-to-day delivery across assigned accounts and studies, working with senior leads on customer success and delivery strategies.
- Serve as the primary day-to-day relationship lead for assigned customers and studies. Facilitate regular touchpoints, monitor satisfaction, resolve routine issues, and elevate strategic or delivery concerns as appropriate.
- Oversee project planning, implementation, onboarding, deployment,



and delivery for assigned digital products and services.
- Delegate and coordinate project activities, review outputs, and provide guidance to account executives and other junior team members.
- Review and oversee timelines, calendars, action plans, agendas, call notes, metrics reports, and other account materials.
- Coordinate workstreams across customers, study teams, content resources, project managers, product leads, technology teams, and other stakeholders.
- Manage project risks, issues, action items, and customer concerns. Protect quality, timelines, and the customer experience across assigned work.
- Monitor delivery performance, customer outcomes, project budgets, utilization, forecasts, and scope. Recommend action when changes are needed.
- Contribute to demonstrations, solution reviews, implementation planning, proposals, presentations, customer retention, and account growth.
- Identify opportunities to improve or expand digital

📌 Account Supervisor (Buenos Aires)
🏢 Cadent, powered by Syneos Health
📍 Buenos Aires