Job Summary:
Supervises employees who install, service, and repair equipment and machinery.
Key Responsibilities:
- Supervises Service Technicians and/or Service Team Leaders
- coordinates and schedules Technician work schedules
- communicates repair plans to Technicians aligned with customer quotes
- monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders
- provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance
- escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers




- provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians
- addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch
- measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties
- develops strong relationships with key customers through frequent and professional communication.

📌 Service Supervisor (San Juan)
🏢 Cummins Talent Acquisition
📍 San Juan