Job Summary

Supervises employees who install, service, and repair equipment and machinery.

Key Responsibilities
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing,



and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Competencies
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and re

📌 Service Supervisor (San Juan)
🏢 Cummins
📍 San Juan