Senior Director Software Engineer, AI Engineering - DEX Products

We are building a portfolio of agentic operations — production-grade AI agents that plan, act, and continuously improve the everyday experiences of our employees. The goal is simple and ambitious: eliminate friction from the moments that matter so employees spend more time on work that matters and less time on tickets, forms, and queues.

As Executive Director, Software Engineer , you will own the end-to-end technical direction and hands-on architecture of the Digital Employee Experience and the flagship agents built on it. You will lead a multi-disciplinary engineering group , partner with product, IT, cyber, and controls, and be personally accountable for the reliability, safety, cost, and business outcomes of every agent that reaches employees.

This is a hands-on senior engineering leadership role: you will write code, design systems, run production, and set the technical bar — while coaching a team of engineers across squads.

Job responsibilities
- Choose and evolve the stack (agent frameworks, model gateway,



vector stores, feature/knowledge stores, workflow/queue, telemetry, red-team & eval harness). Balance make-vs-buy against firm standards and controls.
- Define the golden path so any employee-experience squad can ship a safe, evaluated agent in weeks — not quarters.

Flagship employee-experience agents
- Ship agents that measurably deflect / auto-resolve high-volume employee journeys, e.g. IT service desk incidents, access & entitlements.
- Design multi-agent and human-in-the-loop patterns that know when to act, when to draft, and when to elevate.
- Instrument every agent with business KPIs (deflection rate, time-to-resolve, CSAT, cost per interaction) and quality KPIs .

Reliability, safety, and controls
- Establish SRE for agents: SLOs, error budgets, canaries, circuit breakers, prompt/model version pinning, deterministic replay, rollback.
- Partner with cybersecurity, privacy, model risk

📌 Senior Director Software Engineer, Ai Engineering (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires