Field Support / Onsite Support Analyst

About the role

As a Jr Field Support / Onsite Support Analyst, you will make an impact by ensuring reliable, high-quality end-user support and onsite technology operations across a complex and highly regulated environment. You will be a valued member of the onsite IT support team, collaborating closely with infrastructure teams, engineering groups, and external vendors to keep critical systems running smoothly.

In this role, you will:
- Deliver onsite break-fix and end-user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
- Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoint devices.
- Provide smart-hands support for infrastructure tasks, including rack-and-stack activities, cable patching coordination, and vendor access to communication rooms and data-center areas.
- Support basic network connectivity activities, including LAN, Wi-Fi, video conferencing, printing, and voice systems.




- Manage IT asset lifecycle activities for the location - secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.

Work model

Based on this role’s business requirements, this is an onsite position requiring 5 days per week at the designated location.

What you need to have to be considered
- 2+ years of experience providing deskside or field support services.
- Strong troubleshooting and analytical skills across Windows OS, MS Office, and O365.
- Hands-on experience with hardware and software installation, configuration, and break-fix activities.
- Working knowledge of SCCM (2012+), basic networking fundamentals, compute/storage concepts, and telecom basics.
- Experience providing mobility support and advanced familiarity with MacOS/iOS administration.
- Ability to work with policy, certificates, and endpoint keychain management.
- Strong communication and customer se

📌 Field Services Engineer (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires