We are looking for a Digital Operations L2 Cloud Support Engineer.
Mission
- Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.

Main responsibilities and activities
- Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
- Perform configuration changes and deployment of new versions.
- Respond to Incidents and Requests escalated by Digital Operations L1 Support.
- Update Incidents and Requests in Ticketing tool.
- Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
- Perform Root Cause Analysis, document findings and drive corrective actions.
- Escalate Incidents and Requests to L3 Support where appropriate.
- Maintain Knowledge Base.
- Contribute to the maintenance of Process Documentation.

In addition, for Team Lead Role
- Ensure staffing roster supports required service hours (eg. 8x5 or 24x7)
- Ensure adequate training and performance of team members.




- Drive Continuous improvement and support Service Excellence.

Requirements
- Basic education and training: Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,…) an advantage.
- Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.
- Experience in project management an advantage.

Skills
- Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
- Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
- Knowledge of containerized applications (Docker, Kubernetes, AWS)
- Basic scripting (Bash, Python, Postman)
- CI/CD pipelines: ArgoCD, Argo Workflows.
- Languages: Spanish (C2), Portuguese (C2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
- ITIL Certification w

📌 ID 4497 – Digital OperationsCloud Support Engineer (Buenos Aires)
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📍 Buenos Aires