About Central
Central builds AI agents that perform real operational work for businesses. Our technology currently includes answering phones, booking appointments, and managing customer follow-ups, with plans to expand into more complex back-office workflows and deeper automation. We are seeking an Implementation & Customer Success Manager to ensure our clients derive maximum value from our products.
- Own customers end to end, managing the journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
- Take new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the entire customer experience before launch.
- Configure AI agents, building and improving prompts, workflows, and integrations as the product evolves.
- Implement new workflows, adapting to rapidly changing processes and tools.
- Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions.
- Engage with customers through onboarding calls, implementation sessions,



and troubleshooting to maintain a proactive communication flow.
- Investigate problems independently, checking configurations and logs to isolate issues before escalating to engineering.
- Triage engineering issues by providing comprehensive information for resolution and verifying fixes before concluding cases.
- Protect and grow revenue by identifying churn risks and opportunities for account expansion.
- Transform recurring issues into documented playbooks or automated solutions to enhance efficiency.
- 3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company.
- Experience managing a book of customers or implementations directly.
- Proven ability to configure software solutions, including workflow builders, automation tools, and integrations.
- Strong spoken and written English communication skills, capable of handling custom

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