Incident Management Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Peru

Compensation: S/.3,080 / month

Description

To be added

Key Responsibilities
- Interacting with customers through phone calls and emails, providing explanations
- Resolving complaints and ensuring a high level of service.
- High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
- Processing incoming requests from users in the admin.
- Panel data collection for incident analysis
- Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise
- High stress resistance.
- Ability to take Initiative.
- Ability to work with a large amount complex information.
- Ability to remain calm and make decisions under pressure, especially during high stress incidents.




- Teamwork & collaboration with colleagues.
- Experience in handling accidental cases would be a plus.

Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our General Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

📌 Incident Management Specialist Hybrid (Perú)
🏢 InDrive Group
📍 Perú