We are looking for an experienced and customer-focused
Salesforce Support Engineer to join our team. This role is ideal
for someone who enjoys solving complex production issues, working
directly with clients, and supporting enterprise Salesforce
solutions in a fast-paced environment. The adecuado candidate has
strong hands-on experience with Salesforce Loyalty Management , a
deep understanding of the Salesforce platform, and the ability to
investigate issues across multiple systems while providing
excellent client communication. Experience with observability
tools, release management, integrations, and large-scale Salesforce
environments is highly valued. Key Responsibilities Provide
production support for Salesforce Loyalty Management solutions,
including incident triage, troubleshooting, and issue resolution.
Work directly with clients, managing support requests within
established SLAs and communicating progress throughout the incident
lifecycle. Investigate and troubleshoot Salesforce platform issues
involving security, data model, Flow, SOQL, and Apex debugging.




Analyze logs and correlate errors across multiple systems to
identify root causes. Troubleshoot integrations using REST and SOAP
APIs, including asynchronous processing, retries, and error
handling. Collaborate with development and engineering teams to
escalate complex issues when needed. Use observability and
monitoring tools to identify production issues and improve system
reliability. Support Salesforce deployments and release processes
using modern DevOps practices. Balance planned work with production
incidents while maintaining high service quality. Work
independently across distributed teams and multiple time zones.
Skills, Knowledge, and Expertise Required Hands-on experience with
Salesforce Loyalty Management implementation or production support.
Strong Salesforce platform knowledge, including: Data Model
Security Model (Profiles, Permission Sets, Sharing Rules) Flow SOQL
Ability to read and troubl

📌 Salesforce Support Engineer (Buenos Aires)
🏢 Aquiva and Hapi
📍 Buenos Aires