Customer Service Representative (Tech) | Remote Remote | US Business Hours (EST–PST) Apply here: https://operationsarmy.com/application We’re looking for a highly capable, fast-thinking CSR (Tech) to help manage a growing volume of technical support requests. You’ll be the first line of defense for troubleshooting, issue resolution, and customer education—ensuring customers receive a fast, clear, and high-quality support experience. You’ll collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. You’ll become the go-to person for technical challenges that don’t require engineering-level intervention but are critical to customer success. This role is idóneo for someone with strong customer empathy, a solid technical background, experience with ERP systems (e.g., NetSuite, QuickBooks) , comfort working in ambiguity, and a genuine interest in solving complex problems. What You’ll Do Resolve complex support issues via email, Slack, and chat , providing fast, clear,



and accurate responses. Own ticket triage and prioritization , identifying root causes and escalating issues appropriately. Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and customer data workflows. Identify patterns and recurring issues, providing actionable insights to Product and Engineering . Educate and empower customers by proactively guiding them on best practices. Collaborate with Customer Success, Engineering, Product, and Contract Operations to ensure high-priority issues are addressed efficiently. Contribute to internal documentation, improve processes, and reduce repeated inquiries. Take ownership beyond issue resolution by identifying trends, driving improvements, and proactively preventing recurring issues. Examples of Work Handling Critical Invoice Issues A high-value customer reports a data mismatch between the platform and thei

📌 Customer Service Representative (Buenos Aires)
🏢 OpsArmy
📍 Buenos Aires