Job Description

Operations Manager – Transportation

We are seeking an experienced Operations Manager to lead day-to-day operations within a fixed-route passenger transportation environment. This role will oversee operational teams, service performance, safety, employee relations, and customer service while ensuring compliance with contractual and regulatory requirements.

Key Responsibilities:
- Lead and oversee daily transportation operations and supervisory teams.
- Ensure safe, reliable, courteous, and on-time passenger service.
- Monitor operational performance, including on-time performance, service delivery, revenue hours, and mileage.
- Promote a strong safety culture and ensure compliance with applicable safety regulations.
- Manage employee and labor relations,



including union relationships and compliance with collective bargaining agreements.
- Collaborate with Maintenance, Safety, and other departments to support operational excellence.
- Monitor costs, budgets, and operational performance to support financial objectives.
- Drive continuous improvement, employee engagement, and customer satisfaction.

Requirements:
- Bachelor’s Degree or equivalent experience.
- Minimum 5 years of management experience in a fixed-route transportation system with more than 100 vehicles.
- Experience with P&L; responsibility, safety management, emergency planning, and operational performance.
- Experience working with unions and contract negotiations.

📌 Operations Manager (Esquina)
🏢 BMA Group
📍 Esquina