Job Description

About the Organization

Global leader in pharmaceutical distribution, supply-chain optimization, and data-driven healthcare transformation.

The Data Services & Solutions organization delivers secure, scalable, and AI-powered analytics platforms that enhance supply-chain visibility, patient outcomes, and global health system efficiency.

These solutions empower pharmaceutical manufacturers, distributors, and healthcare providers with actionable insights to reduce fulfillment failures, mitigate shortages, and optimize supply-demand balance.

Position Summary

The Customer Success Analyst (CSA) plays a critical role in ensuring customers derive measurable, ongoing value from data analytics and AI-driven supply chain services.

This role operates within a global, follow-the-sun support model and combines advanced analytics, domain expertise, and customer-facing problem solving.

The CSA ensures analytics outputs are actionable, accurate, and aligned with customer priorities, while acting as the Voice of the Customer and driving continuous improvement.

Primary Responsibilities





Customer Success & Analytics Delivery

• Act as primary analytics contact for customers across pharma manufacturers, distributors, and providers.

• Analyze supply chain KPIs such as Perfect Order, OTIF, and risk indicators.

• Translate business needs into analytical use cases and insights.

• Support onboarding, adoption, retention, and renewals.

• Execute Customer Success Plans aligned to KPIs.

• Deliver high-touch, white-glove customer support.

• Support NPS and CSAT programs and translate insights into improvements.

Data Security, Compliance & Risk

• Ensure compliance with HIPAA, FDA 21 CFR Part 11, DSCSA, GDPR, ISO 27001, SOC 2 Type II.

• Apply secure access controls (RBAC/ABAC).

• Ensure data accuracy, reliability, and timeliness.

• Support audits and customer security reviews.

Operational Support & Incident Management

• Provide Tier 1–3 integral support.

• Manag

📌 Customer Success Analyst (San Juan)
🏢 BMA Group
📍 San Juan