Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits of living.

Role Overview:
The patient collection associate will support daily collections for surgeries posted in alignment with IC percentages and legal procedures in PR that apply. Will oversee patient’s collection percentages and delinquency control in accordance with company, department, and individual objectives.

The patient collector will be responsible for reviewing each account assigned for reconciliation purposes, to manage the appropriate patient information in Webops in accordance with HIPPA law requirements and to determine the best strategy to approach the client. Will also manage to bring in the maximum amount of revenue and past due portion in assigned accounts. In charge of ARPAY’s application and dispute management for assigned accounts. Manages and report monthly budget input for assigned accounts and other credit duties. This position requires to work within a dynamic environment where work assignments change frequently and with high volume of activities.





What will you be doing?
- Will have complete knowledge of patients document control including sensitive information and guidelines for patient collections and co-payments procedure in PR.
- Patient collections associate will be in charge of daily co-payment and COD collection process through the POS machine and will provide payment confirmation to the patient. This will include updated information in the patient standard forms and in Webops for future reference.
- Will manage all patient confidential information through the guidelines of HIPPA.
- Reduce and maintain D.S.O. and delinquency on patients assigned accounts consistent with company objectives through consistent and effective collection strategies.
- Will process daily payments, medical information letters and statements for all customers that visit our office. Walk-in patients should be taken to a specific area for data management and conf

📌 Patient Collection Associate (San Juan)
🏢 Smith & Nephew
📍 San Juan