Salary: $20.00 per hour

Responsibilities

- Perform diagnostics, preventive maintenance, calibration, certification, and repair of laboratory and biomedical equipment.

- Assist with equipment installations, removals, repairs, and technical service calls both onsite and remotely.

- Provide first-level customer support by phone and communicate effectively to identify and resolve equipment issues.

- Document service activities, generate reports, and manage service tickets through Salesforce and other tracking systems.

- Maintain accurate inventory and control of equipment, tools, and parts within the workshop and storage areas.

- Monitor equipment performance using remote monitoring systems and stay updated on product changes and technical manuals.

- Support operational activities including equipment transportation, training setups, conferences, demonstrations, and company events.

- Ensure compliance with safety, decontamination, quality, and customer service standards while working collaboratively with internal teams.

Requirements

- Bachelor’s degree in Computer Science, Information Systems,



or related field; or Associate Degree in Biomedical Equipment Repair or equivalent technical discipline.

- Minimum of one (1) year of experience in customer service and at least one (1) year performing technical service or equipment repair functions.

- Valid driver’s license and valid passport with availability to travel within and outside Puerto Rico.

- Strong knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

- Fully bilingual (English and Spanish) with excellent verbal and written communication skills.

- Strong troubleshooting, organizational, multitasking, and problem-solving abilities with attention to detail.

- Ability to work independently, manage priorities, and perform effectively under pressure in fast-paced environments.

- Availability to work overtime, weekends, holidays, and versátil schedules as business needs require, with strong interpersonal and customer service skills.

Equal Employment Opportunity Employer.

📌 Biomedical Equipment Technician (Regular) (San Juan)
🏢 Firma de Reclutamiento en PR
📍 San Juan