30 sep
|
GM2
|
Ciudad de Buenos Aires
30 sep
GM2
Ciudad de Buenos Aires
The Opportunity
We are seeking a skilled and experienced Business Analyst/Product Lead to join our team, focusing on delivering and enhancing the Agentic AI to automate processes. You will be working with a project team to deliver Data and Agentic Products that customers love. The adecuado candidate will be responsible for in-depth analysis and definition of Agentic AI needs, as well as the design, development, and guarantee of delivery of medium to very complex projects aimed at automating processes, including maintaining relationships and stakeholders engaged with the established process of Agentic AI delivery.
Responsibilities
-
Understand back office processes and define the variables needed to identify required data sources
-
Analyze and automate the agent experience via Agentic AI together with a data project team, focusing on the tools and systems used in their daily work.
-
Conduct in-depth analysis and definition of agent needs for medium to very complex projects related to their workflow and tool usage.
-
Design, develop,
and deliver solutions that enhance agent productivity and satisfaction, including documentation and communication.
-
Proactively identify and fill in gaps as soon as possible when engineers discover issues during process automation
-
Provide cost-effective solutions that:
-
Streamline agent workflows and processes
-
Enhance the agent experience while maintaining data integrity and compliance
-
Improve business performance through agent-centric process enhancements
-
Develop new tools and processes tailored to agent needs, plan and facilitate discussions, meetings, and working sessions with agents and stakeholders.
-
Demonstrate subject matter expertise in agent experience when explaining outputs to senior leaders.
-
Ensure open and ongoing communication to support change management, particularly for changes affecting agent workflows.
Connect with process Subject Matter Experts (SMEs) and collaborate with engineers to ensure
📌 Product Lead (Ciudad de Buenos Aires)
🏢 GM2
📍 Ciudad de Buenos Aires