About your new role:
CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections, and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.

Key Responsibilities:
- Promote company core values and foster positive relationships with customers.
- Manage billing email inbox, including responding to customer billing inquiries and change requests.
- Process and post paper checks, deposits, and electronic payments.
- Manage service disconnects, customer success, and billing cases within the CommandLink Platform.
- Monitoring overdue accounts and conduct proactive collection calls as necessary.
- Manage overage billing review and processing,



ensuring accurate identification and application of customer overages within billing cycles.
- Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B;) reporting tools to collections strategy and account management decisions.
- Manage collections escalations including coordination with outside collection agencies and legal teams as needed.
- Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.
- Track and report on customer billing, cases, and payment activity, identifying trends and risks.
- Analyze billing and collections procedures, identify opportunities for continuous improvement.
- Document billing and collections processes to support team training and scalability.
- Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:
- Associate’

📌 Billing & Collections Specialist (Argentina)
🏢 CommandLink
📍 Argentina