Assistant Account Manager

Haven

Full-time | Remote

Department: Operations

Schedule: Enough daily overlap with US working hours to close loops the same day

Reports to: Account Manager

Compensation: USD $2,000 / month

About the brand

Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee. Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend. It is a market where property care is guest experience: a cold hot tub is a ruined anniversary.

The role

You are the person who makes sure the thing that was agreed actually happens. You work alongside our Account Managers and keep the owner side of the business moving: reading every review and turning it into a response and a next step, keeping listings accurate and live on every platform, getting owner approvals in front of owners and back again, and making sure every issue raised in Slack or Trellis ends with someone doing something about it.

When an Airbnb listing is at risk, you are the one who builds the appeal.



When a property leaves us, you close it out cleanly across every tool. It is a role for someone who is happier with a closed loop than a busy inbox, and who will chase a vendor a third time without being asked.

Where you sit

You sit in Operations and work every day with our Account Managers, Dispatch, and the guest experience and field operations teams, and regularly with Finance, Revenue, vendors and local realtors. This is not a role where you are handed a queue and left alone.

This role is remote and open to people anywhere in the Americas. Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in six other markets, which is the closest thing we have to a promotion path.

What you'll own
- Read every review, draft responses and appeal the unfair ones when the case is there.
- Keep listing information and photos accurate across Airbnb, Guesty, Breez

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