About your new role:
The Managed Services Network Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Key Responsibilities:
- Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
- Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve support issues and ensure smooth service delivery.
- Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support and going the extra mile.




- Mentor and train fellow engineers on complex technical issues and solutions.

What you'll need for success:
- High School Diploma or GED Equivalent
- 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
- CCNA and CCNP certification is highly desirable
- Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
- Strong firewall configuration experience (e.g., Fortinet).
- Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
- Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
- Experience with COS/QOS and network design principles.
- Familiarity with SOC 2 compliance and processes.

Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innov

📌 Network Engineer (Argentina)
🏢 CommandLink
📍 Argentina