Key Account Operational Excellence Associate Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página. Explore sua próxima oportunidade em uma organização da Fortune General 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia.

Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição do cargo: Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Summary The KAOE team offers comprehensive support and collaboration to Key Account clients, with a focus on operational analysis, detailed investigation reports, regular client communication, and continual process improvement. This team is responsible for managing incidental issues that may arise throughout the client lifecycle,



ensuring prompt and effective resolution while promoting ongoing enhancements to increase client satisfaction and retention. By leveraging the capabilities of each streamline, the KAOE team addresses client concerns, applies long-term solutions, and works to maintain consistent client experience.

The three streamlines have specific functions related to operational investigation standards and compliance for Key Accounts. The Writer conducts operational technical investigations, the Lead is responsible for client liaison and operational compliance, and the Improvement Specialist focuses on process optimization and data analytics. These roles have distinct responsibilities and skill requirements but operate collaboratively to support consistent operations and enhance client satisfaction.

KAOE Investigation Writer

- Ensures every operational investigation report is clear, accurate, and fully documented.
- Conduct investigations for Key Account deviations, ensuring accuracy and completeness. Document all findings clearly and promptly in investigation reports.
- Collaborate with subject matter experts across departments to gather necessary information.
- Perform effectiveness checks for Key Account deviations.
- Ensure compliance with client requirements (QTA, COP) and internal standards.
- Maintain accurate data and documentation for investigations.

KAOE Investigation Lead

- Acts as the single, accountable point of contact for clients on all GxP matters and contributes to strong business relationship.
- Act as the single point of contact for

📌 Operational Excellence Lead — Lean, Kaizen & Problem-Solving (Buenos Aires)
🏢 A.P. Moller - Maersk
📍 Buenos Aires