Job Title: Order Entry & Customer Support Specialist

Position Type: Full-Time (Remote)

Compensation: $1,500 / month

Main Requirement: 1-2 min. video (Read the end of the post).

About the Role

We are seeking a proactive, highly organized, and customer-focused Order Entry & Customer Support Specialist to join our team. In this multi-faceted role, you will serve as the primary gateway for incoming customer communications, managing our main email inbox, website live chat, and social media channels.

You will work closely with our sales and production teams to build standard quotes, process routine reorders, gather initial project specs from new leads, and ensure every customer receives a warm, prompt, and helpful response.

Key Responsibilities

- Inbox & Channel Management:
- Manage and triage the general company inbox (info@), ensuring timely responses to inquiries, routing leads appropriately, and keeping the inbox clean (filtering spam/unsubscribing).
- Act as the primary point of contact across digital messaging channels, including website live chat, Instagram, and Facebook DMs.
- Assist returning clients and re-route historic accounts requesting reorders or status updates.
- Order Entry & Quoting:
- Build and draft standard sales orders and basic quotes within our decorated apparel software (Deco Network).
- Gather initial project requirements from new leads (apparel styles, quantities, print placements) to build standard quotes or hand off complex, high-touch inquiries to senior sales representatives.
- Assist sales reps with preliminary order setup,



routine quote assembly, and vendor order placements (e.g., outsourced sticker orders).
- Customer Service & Support:
- Provide helpful, clear, and friendly updates regarding order statuses, turnaround times, and product options.
- Maintain a conversational, empathetic tone across all written communications, delivering a high standard of customer care.

Qualifications & Key Requirements

- Communication: Exceptional written English communication skills with a friendly, natural, and customer-centric tone (avoiding stiff or robotic responses).
- Attention to Detail: Meticulous accuracy when entering order specifications, quantities, garment styles, and print locations.
- Technical Aptitude: Comfort navigating sales/e-commerce platforms, order management software, and digital communication tools. (Prior experience with print/apparel ordering is a plus, but we will train the right candidate).
- Problem-Solving Ability: Strong ability to multi-task, prioritize incoming inquiries, ask clarifying questions, and independently move tasks forward.

If this sounds like a job you'd be interested in, we'd love to meet you! Send us a short 1-2 min. video talking about you! Include details like your work experience, where you are based, what you are looking for in a job, anything that could give us more information on who you are and your personality!

Send it to [email protected] with the subject: [Your name] - Order Entry and Customer Support Specialist.

Looking forward to hearing from you :)

📌 Order Entry and Customer Support Specialist (Argentina)
🏢 Beeze Tees Screen Printing
📍 Argentina