Job Description

Ciklum is looking for a Support Engineer to join our team full-time in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a integral team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Support Engineer, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with other PowerReviews teams, including our Account Management and Customer Success teams. The Support Engineer role is a mix of duties including: problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, working with others,



and who is passionate about providing clients with meaningful technical support and solutions.

Responsibilities

• Work with clients to update existing PowerReviews integrations and implement new features, including pilot programs, to drive the technical deliverables of the Customer Success Program
• Troubleshoot and resolve a variety of client inquiries including data feeds, API calls for proper server response, CSS, and client-side applications written in HTML/Javascript
• Lead "voice of client" communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
• Resolve client inquiries directly through individual efforts or working with Customer Success, Account Management, Engineering, and other PowerReviews teams
• Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and docume

📌 Support Engineer (Argentina)
🏢 Ciklum
📍 Argentina