Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Ecolab is seeking a Senior Customer Service Agent I to join our team in (City, State – if applicable). As a Senior Customer Service Agent I, you’ll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You’ll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab’s commitment to service excellence.

How You’ll Make an Impact:
- Respond to 100–120 inbound calls daily from customers and field/sales associates
- Provide support to specialized and distributor accounts with a focus on accuracy and professionalism
- Use sound judgment to resolve customer issues within established policies
- Maintain and update customer data in Order Entry and Order Processing systems
- Escalate complex quality, service, or application questions to appropriate internal teams




- Support new hire coaching and knowledge sharing across the team
- Determine urgency of messages and prioritize accordingly
- Collaborate with cross-functional teams to ensure customer satisfaction

What’s Unique About This Role:
- You’ll work with more complex customer accounts and inquiries
- You’ll have greater autonomy in decision-making within established guidelines
- You’ll play a key role in onboarding and mentoring new team members
- You’ll gain exposure to specialized systems and customer segments

Minimum Qualifications:
- High school diploma or equivalent
- One year of customer service experience
- Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook
- No immigration sponsorship available for this position

Preferred Qualifications:
- Bachelor’s degree completed or in process
- Experience using customer service software
- Experience accurately typing a

📌 Sr. Customer Service Agent I (Córdoba)
🏢 Ecolab
📍 Córdoba