⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

? Location: Europe & LATAM

? Work Model: Remote

? Contract Type: Freelance

? Allocation: Full Time

?️ Language: Advanced English (C1 required)

? Role Overview

We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

? Responsibilities

- Provide first-level support for SAP ECC/R3 environments.

- Manage incoming tickets, incidents, and user requests.

- Process and resolve standard support cases independently.

- Perform incident triage and escalate complex issues to second and third-level support teams.

- Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.

- Support authorization-related activities using existing roles and profiles.

- Monitor interfaces, IDocs, batch input processes, and operational alerts.

- Support recurring SAP FI period opening, closing, and locking activities.

- Participate in internal and customer meetings.

- Maintain accurate documentation of activities, incidents, and resolutions.





- Ensure effective communication with users and stakeholders while maintaining high service levels.

? Requirements

- 1–2 years of hands-on SAP ECC/R3 support experience using SAP GUI.

- Experience working in SAP support, helpdesk, service desk, or application support environments.

- Experience with SAP user administration using SU01.

- Basic understanding of role and authorization management using PFCG.

- Experience with ITSM or ticketing tools, preferably ServiceNow.

- Ability to work effectively in high-volume support environments handling multiple requests simultaneously.

- Experience performing incident classification, triage, and escalation.

- Experience supporting users with different levels of technical expertise.

- Basic knowledge of SAP FI, including:

- Company Codes

- Fiscal Year Variants

- Period Opening and Closing Activities

- Strong communication and customer service skills.

- Advanced English (C1 required).

⭐ Nice to Have

- Previous experience in the healthcare sector.

- Experience supporting hospital groups or organizations with multiple company codes.

- Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.

- Exposure to SAP MM or SAP SD environments.

- German language skills.

- Experience working in international support environments.

? Benefits

- Fully remote work model.

- Full-time allocation.

- Long-term opportunity based on service quality and performance.

- International and collaborative environment.

- Exposure to large SAP support operations.

- Opportunity to work within the healthcare sector.

? Apply now!

📌 SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - Argentina (Buenos Aires)
🏢 Sapindex
📍 Buenos Aires