Apply here: https://operationsarmy.com/application


About Us

We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence.

Role Overview

As a Customer Success & Operations Manager, you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them. This role requires excellent relationship management, team coordination, and operational problem-solving skills.

What Youll Do

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Account Ownership

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Serve as the main point of contact for assigned customer accounts.

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Build and maintain strong relationships with senior client stakeholders.

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Conduct regular check-ins, QBRs, and performance reviews.

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Team & Talent Oversight

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Supervise BPO staff performance on client accounts.

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Ensure work quality, consistency, and team adherence to SOPs.

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Escalate issues and lead resolution across people, process, or client expectations.

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Operational Excellence

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Create and maintain standard operating procedures (SOPs).

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Identify inefficiencies or gaps and propose system/process improvements.

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Coordinate with internal teams to align delivery and client goals.

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Project Management

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Monitor project progress, timelines, and outcomes.

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Support onboarding and transition of new client accounts.

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Track metrics and report on account health and workforce performance.

What Were Looking For

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Prior experience in customer success, client management, or consulting

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Strong problem-solving, written communication, and people management skills

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Experience working with international teams, BPOs, or distributed operations

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Ability to create SOPs, manage multiple priorities, and handle escalations

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A proactive, thoughtful communicator who can influence both c

📌 Customer Success (Buenos Aires)
🏢 OperationsArmy
📍 Buenos Aires