WHY DEPT®?

We are pioneers at heart. What this means is that we always lean forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

JOB PURPOSE

In this role, you will own the end-to-end delivery of IT support operations and lead strategic initiatives across the region. You will operate with a high degree of autonomy, serving as a subject matter expert and escalation point for the team. Mentoring junior and SSr engineers is a core expectation of this role.

Our customers are DEPT® employees worldwide,



so clear communication is critical when addressing their requests. The ability to explain technical information in layman's terms is highly valued, along with strong customer service skills.

KEY RESPONSIBILITIES
- Own ticket queue quality, SLA performance, and escalation resolution
- Lead and optimize onboarding/offboarding workflows
- Design and conduct audits in collaboration with Product Owners
- Own documentation standards and drive team adoption
- Mentor junior team members and conduct knowledge-sharing sessions
- Proactively identify process gaps and build solutions before issues escalate
- Lead or co-own integral IT projects from scoping through delivery
- Act as an escalation point for complex technical issues across the region
- Align with IT Engineering team goals
- Demonstrated ability to drive process improvements and measure impact

General Responsibilities
- Provide support remotel

📌 Senior IT Support Engineer (Buenos Aires)
🏢 Dept
📍 Buenos Aires