⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

? Location: Europe & LATAM

? Work Model: Remote

? Contract Type: Freelance

? Allocation: Full Time

?️ Language: Advanced English (C1 required)

? Role Overview

We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

? Responsibilities

• Provide first-level support for SAP ECC/R3 environments.

• Manage incoming tickets, incidents, and user requests.

• Process and resolve standard support cases independently.

• Perform incident triage and escalate complex issues to second and third-level support teams.

• Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.

• Support authorization-related activities using existing roles and profiles.

• Monitor interfaces, IDocs, batch input processes, and operational alerts.

• Support recurring SAP FI period opening, closing, and locking activities.

• Participate in internal and customer meetings.

• Maintain accurate documentation of activities, incidents, and resolutions.





• Ensure effective communication with users and stakeholders while maintaining high service levels.

? Requirements

• 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.

• Experience working in SAP support, helpdesk, service desk, or application support environments.

• Experience with SAP user administration using SU01.

• Basic understanding of role and authorization management using PFCG.

• Experience with ITSM or ticketing tools, preferably ServiceNow.

• Ability to work effectively in high-volume support environments handling multiple requests simultaneously.

• Experience performing incident classification, triage, and escalation.

• Experience supporting users with different levels of technical expertise.

• Basic knowledge of SAP FI, including:

- Company Codes
- Fiscal Year Variants
- Period Opening and Closing Activities • Strong communication and customer service skills.

• Advanced English (C1 required).

⭐ Nice to Have

• Previous experience in the healthcare sector.

• Experience supporting hospital groups or organizations with multiple company codes.

• Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.

• Exposure to SAP MM or SAP SD environments.

• German language skills.

• Experience working in international support environments.

? Benefits

• Fully remote work model.

• Full-time allocation.

• Long-term opportunity based on service quality and performance.

• International and collaborative environment.

• Exposure to large SAP support operations.

• Opportunity to work within the healthcare sector.

? Apply now!

📌 SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - Argentina (Buenos Aires)
🏢 Sapindex
📍 Buenos Aires