We are looking for a creative and proactive Learning Experience & Content Specialist to join our Talent Development team. This person will design engaging training experiences that help representatives learn effectively while keeping content practical, interactive, and fun.
Key Responsibilities:
- Create engaging courses, videos, quizzes, activities, and learning materials.
- Transform complex processes and daily representative tasks into clear, interactive training content.
- Manage and organize TalentLMS, ensuring content is accurate, updated, and aligned with current operational needs.
- Identify training gaps based on escalations, performance trends, and feedback.
- Collaborate with Talent Development and Operations to develop new training ideas and improve existing content.
- Use AI and digital tools to make content creation faster and more efficient.
- Continuously improve the learner experience and engagement.
Requirements
- Bachelor's degree in Education, Instructional Design, Psychology, HR, Communications, or a related field.
- 2+ years of experience in instructional design, L&D, e-learning, training, or digital learning content.
- Creative, highly organized, tech-savvy, and comfortable experimenting with new tools and ideas.
- Experience with an LMS and content creation tools such as Synthesia is preferred.
Benefits
- Long-Term Opportunities: Build a lasting professional relationship with us.
- Fully Remote: Work from the comfort of your home—no onsite travel required.
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.