Description
Title: Norte - Bartender & Server
Reports to: Norte Manager
Position Type: Full or Part-time, Non-exempt
Why you'll love it here:
At Los Poblanos, you will discover more than just a job.
Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits.
Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level.
Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience.
There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm.
Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.
Job Summary:
As a Bartender/Server in a Tasting Room, you will be responsible for providing a memorable and educational tasting experience for guests, showcasing a variety of beverages, and delivering exceptional customer service.
Your duties will include greeting guests, explaining the characteristics and history of the beverages, preparing and serving drinks, and making pairing recommendations.
Additionally, you will handle transactions, maintain the cleanliness and organization of the tasting area, and manage inventory.
Strong communication skills, a passion for beverages, attention to detail,



and the ability to work in a fast-paced, team-oriented environment are essential for success in this role.
Duties & Responsibilities:
Act as an ambassador and representative for the Los Poblanos property & cities of Los Ranchos de Albuquerque, Albuquerque & Santa Fe
Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs
Respond rapidly to customer requests in a professional and hospitable manner
Learn the tasting room menu so that it can be explained to our guests
Learn the wholesale lavender line so that it can be explained and sold to our guests
Serve food and beverage orders to guests in a timely and courteous manner
Prepare food & beverage
Bus & clean tasting room surfaces
Operate as a team member of the retail shop and the tasting room
Perform opening and closing procedures
Perform other job-related duties as assigned
Essential Job Functions:
Assist customers with seating arrangements
Present food or beverage information or menus to customers
Take orders
Prepare beverages as needed
Assemble food as needed
Serve food and beverages




Communicate with customers to resolve complaints or ensure satisfaction
Enforce rules or regulations
Process customer bills or payments
Bus tables as needed
Clean food service areas as needed
Stock serving stations or dining areas with food or supplies
Assist in the retail space as needed - ringing customers, wrapping orders, etc.
Assist with wholesale lavender as needed
Requirements
A minimum of (1) year of experience working in a restaurant or bar
Completion of Serve Safe
Valid Alcohol Server's Permit
Must display a professional appearance and shared fate attitude
Excellent oral communication skills and positive interpersonal skills required
Able to work under pressure and remain calm to resolve problems using good judgment
Able to work cohesively with co-workers as part of a team
Problem-solving skills and deductive reasoning abilities
High School Diploma or Equivalent
Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day
Able to grasp, lift, carry.
Must be able to lift 30 lbs.
in short intervals throughout the day
Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
Preferred:
Ability to speak Spanish
Interest in sustainability, food, and New Mexico culture
Interest in organic farming, agriculture, art and architecture
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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📌 Norte Bartender/Server (Santa Fe)
🏢 Los Poblanos
📍 Santa Fe