Félix is seeking its first Senior Workforce Manager to lead WFM as a strategic function. You will build the forecasting architecture, model staffing in-house and with BPO, and drive real-time adherence in a fast-changing remittance environment.
You will partner with the COO and Finance to justify models, optimize capacity, and shape the future of our customer experience across channels and corridors. Fluency in Spanish and English is required.
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📌 Senior Workforce Architect - Remote, Equity & Growth (Buenos Aires)
🏢 Felix Technologies
📍 Buenos Aires
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