Expected Compensation HireArt is hiring a Payroll Operations Administrator to own the intake and resolution of payroll tickets. This role exists to improve speed, accuracy, and ownership of payroll issue resolution by giving payroll requests a single, consistent first owner—one who resolves what can be resolved within defined controls and routes everything else to the right person without delay.

This is largely an internal-facing role. You will own payroll tickets in Zendesk and Slack—triaging every incoming request, investigating and resolving the issues that fall within your scope, and escalating the ones that don't to the appropriate owner with the context they need to act. Reporting to the Payroll & Billing Operations Manager, you will work behind the front line, alongside the Payroll team and the Worker Experience team.

What You’ll Do

- Own all incoming payroll tickets in Zendesk and Slack, from intake through resolution
- Triage each ticket on arrival, then investigate and resolve the issues within your scope, including:
- Missing or incorrect pay
- Backpay and retroactive adjustments
- Same-day payments
- Pay rate adjustments
- Tax withholding updates
- Garnishment or deduction discrepancies (within guidelines)
- Execute payroll corrections directly in payroll systems, following documented SOPs and approval thresholds
- Partner closely with the Payroll team to:
- Learn payroll workflows and create documentation where it is needed
- Identify recurring issues and process improvements
- Escalate anything outside your scope with a clear summary of what you have already investigated and what is needed to resolve it
- Keep tickets current and internal stakeholders informed on status, timelines, and next steps, including tracking escalated tickets through to closure




- Maintain detailed documentation in Zendesk to support auditability and compliance
- Support the Payroll team with payroll and time & attendance tickets as needed, serving as the first line of ownership before issues reach the broader team

Requirements

- C1/C2 level English proficiency with strong written and verbal communication skills
- Strong attention to detail and comfort working with sensitive financial data
- Sound judgment and ability to follow structured processes and controls
- Experience owning a queue in a ticketing system (Zendesk or similar), including triage and escalation
- Ability to communicate clearly and concisely in writing with internal teams across Zendesk and Slack
- Based in Buenos Aires, Argentina, supporting US payroll operations, with 2 in office days expected per week

Nice to Have

- Experience supporting US payroll
- 1-2 years of experience in payroll operations or payroll support. HR operations experience is a plus.
- Hands-on experience executing payroll corrections (not just answering payroll questions)
- Familiarity with wage garnishments, tax forms, or multi-state payroll
- Experience in an Employer of Record, staffing, or high-volume operational environment

HireArt Offers a Benefits Package That Includes

- Work-from-home benefits, including:
- Workspace/home office set-up stipend

- Company provided laptop

- Paid time off

*This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work east coast timezone hours. Unfortunately, we're unable to offer sponsorships or do corp-to-corp. HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.*

📌 Payroll Operations Administrator (Buenos Aires)
🏢 HireArt
📍 Buenos Aires