About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time‑intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly toward their next break—no quad bikes, no dogs, no fences, just a group of cattle walking at their own pace. Halter’s technology is revolutionizing grazing, changing lives, and transforming an industry. We’re committed to delivering real change in the world—a mission that is hard, but meaningful.

What You’ll Do
- Build and lead the LATAM support team: hire, onboard, and develop Halter’s first Support Specialists in South America in line with growth plans.
- Drive performance: set clear expectations and drive performance through team routines, coaching, and accountability.
- Set the culture: build a high‑performance culture from day one that reflects Halter’s standards and serves the region well.

Stay Close to Customers and the Field Teams
- Get on ranch:



spend time on ranch with producers to deeply understand their workflows, challenges, and how Support can lift the end‑to‑end experience.
- Partner with the field team: spend time with the field team to understand their customers’ experiences with support, and use those insights to keep improving.
- Step in when it counts: step in on complex or high‑impact customer issues and use those moments to coach the team.
- Champion the region: carry the voice of the South American producer and their animals into every internal conversation—you're the region’s advocate.

Own Performance and Operations
- Run daily operations: execute the integral support strategy across LATAM, turning strategy into clear, repeatable daily operations.
- Own the numbers: own regional KPIs including CSAT, response times, quality, and cost to serve.
- Use data: use data daily to understand trends, prioritise work, improve the customer experience, identify risks,

📌 Customer Support Manager (Buenos Aires)
🏢 Halter
📍 Buenos Aires