The Opportunity

Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to the CEO, you'll act as a strategic advisor to our clients--aligning their business objectives with our cutting-edge language accessibility solutions. This role is idóneo for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.

Primary Responsibilities

Client Relationship Management & Business Alignment

- Cultivate relationships with key decision-makers, positioning the organization as a trusted partner in achieving their business goals.

- Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.

Revenue Growth and Expansion

- Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.





- Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.

Onboarding

- Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of our solutions.

- Collaborate with cross-functional teams to tailor training, resources, and support--aligning them with the client's strategic objectives.

Performance and Business Intelligence

- Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.

- Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.

Issue Resolution and Cross-Functional Leadership

- Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.

- Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

📌 Account Manager (Expert in Cross-selling and Upselling) (Argentina)
🏢 Pampa Talents
📍 Argentina