[U-833] - Jr. Help Desk Analyst

[U-833] - Jr. Help Desk Analyst

16 oct
|
Avature
|
Córdoba

16 oct

Avature

Córdoba

In a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature’s Help Desk Team, you’ll solve issues related to our work tools, and you’ll get the chance to expand your IT and computer skills.





Your challenges :



- Learn about our help desk processes

- Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured

- Gain autonomy and ownership when handling help desk issues

- Be customer service oriented towards internal clients





Your day-to-day activities

:





- Interact with fellow employees to troubleshoot their issues

- Prioritize requests for technical assistance

- Install, configure and upgrade desktop hardware and peripherals

- Maintain confidentiality and security regarding processes, storage and access

- Promote and apply Avature best practices and security policies





About you :



- Passionate about technology

- Fluent in written and spoken English

- Windows, macOS and Ubuntu knowledge

- Enthusiastic about assisting others with technical issues

- Eager to learn in a fun and encouraging working environment

- It’s a plus if you’ve recently graduated with a technology-related degree, such as IT engineering, systems engineering, or computer science

- Linux/Unix knowledge is also appreciated



About Us



We’re a market leader enterprise that makes its own product: a highly flexible SaaS platform used for Global Talent Acquisition and Talent Management. In short, we help our customers find and keep the best people. We currently work with over 650 companies worldwide, which include:

- 110 Fortune 500 companies

- 69 customers with over 100,000 employees

- 10 of the top 20 Forbes Global 2000

- 4 of the Big 4 consulting firms

Developing our own product means that we use our ideas and set our priorities, but also that when it comes to how we work, we set our own rules. We choose to work in a relaxed, energetic, and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work





Due to COVID 19, all Avaturians are working from home for the moment. More information will be provided during the interview process.



We Offer



- A fast-paced, energetic, and engaging environment.

- An office located in a centric and attractive location (Capitalinas Towers).

- Flexible hours.

- Competitive salary, with two reviews per year.

- Three weeks vacations from the first year.

- Four days a year to attend events related to professional development.

- Four weeks paternity leave.

- OSDE 310 health coverage.

- Fully equipped kitchen, pastries every Monday, fruits and cereals every day.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it’s a pathway for creating a more equal society. Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.

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