CT Head Southern Cone CARSO AR PY UY - (Z829)

CT Head Southern Cone CARSO AR PY UY - (Z829)

16 oct
|
CO A Customer Operations Americas
|
Buenos Aires

16 oct

CO A Customer Operations Americas

Buenos Aires

About Nokia



(The below company introduction text should not be edited; remove this observation once having finalized the job description)



At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company,

we are 160 nationalities working in more than 100 countries.





About Customer Operations



(The below business group introduction text should not be edited; remove this observation once having finalized the job description)



Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.



Job Key Tasks & Responsibilities:





- Accountable for key customer(s) with considerable business impact.

- Responsible for strategic and operational relationship management with customer executives.

- Leads sales team and cross functional business team (including pre-sales, etc) with significant risks and complexity to achieve considerable business targets.

- Responsible for orders, sales, profitability and customer satisfaction of own account.

- Anticipates internal and external business challenges, and drives process, product or service improvements to sustain competitive advantage.

- Combines profound professional expertise with a holistic sense for the business and commercial environment to create mid to long-term business impact.

- Significantly influences strategic decisions within own unit (EG CT), in turn impacting the performance of higher level organisation (EG market unit).

- Solves highly complex problems and develops original and innovative solutions with broad impact on the business.

- Monitors the actions and directions of relevant organisation units and seeks alignment where needed.

- Is an acknowledged and visible authority and strong sales and business manager, typically within a market unit / market.





Profile



- Experience in Sales/Pre Sales/Business Development with America Móvil (not mandatory)

- Telecommunications background.



Competencies:



- Financial acumen (for non-financial professionals)

- Negotiating

- Influencing Others

- Consultative Selling

- Market / Business / Competitor intelligence

- Business Insight

- Builds Effective Teams

- Strategic Mindset

- Manages Ambiguity

- Customer Relationship Management

- Account and opportunity planning





Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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