Client Success Manager (CSM)

100% Remote | EST Hours | Base + Performance Bonus

About Zabota

Zabota is a top-ranked integral recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We help high-growth U.S. companies build elite, remote-first teams with talent from LATAM, Europe, and beyond.

About Our Client

Our client is a fast-growing performance marketing agency specializing in home services, including smart home, AV, HVAC, solar, electrical, roofing, and more.

The company grew from $0 to $1.5M in two years and has a 20+ person international team. Their focus is exclusively on the home services industry, giving them deep expertise in the market.

About the Role

We are looking for a Client Success Manager to own client relationships, increase retention, reduce churn, and grow account value.

This is not a passive support role . You will proactively lead client relationships, explain Meta Ads performance, identify growth opportunities, and lead upsell and renewal conversations .

Responsibilities

- Own client relationships and proactively communicate with clients.
- Review and explain Meta Ads campaign performance.
- Identify churn risks and take action early.
- Lead upsell, cross-sell, and renewal conversations.




- Help clients improve their marketing and sales processes.
- Coordinate with media buying and sales teams.
- Monitor campaign performance and communicate results.
- Coach clients on lead follow-up and sales best practices.

Qualifications

Must Have:

- Availability during U.S. Eastern Time business hours .
- Fluent spoken and written English.
- 1+ year of client-facing experience.
- Experience in a marketing/performance marketing agency.
- Experience managing clients running Meta Ads .
- Ability to confidently explain campaign results to clients.
- Sales experience or strong comfort with upselling and renewals.
- Highly proactive, accountable, and independent.
- Strong data and communication skills.

Nice to Have:

- Account management or sales background.
- Experience with GoHighLevel or Notion.
- Home services, AV, smart home, HVAC, solar, or similar industry experience.

Offer Details

- Location: 100% remote, preferably LATAM
- Working Hours: EST
- Contract: Independent contractor / freelance
- Base: $4,000/month
- Performance Bonus: Upsells and client retention
- OTE: $6,000–$7,000/month

Hiring Steps

1. Initial Zabota Screening
2. Client Interview
3. Practical Task or Second Stage Interview
4. Offer

📌 Client Success Manager (with Upselling Experience) (Argentina)
🏢 Zabota
📍 Argentina