Developer Support (Contract, LATAM)

Company Description Kyra SMS is a performance-focused ecommerce solution that helps brands recover abandoned carts through personalized, two-way SMS conversations. Instead of relying on timed reminders, Kyra addresses shopper questions in real time, such as shipping, sizing, and product fit, and then guides customers back to their exact cart with a single tap. The platform tracks every conversation, recovery, and generated dollar, providing clear attribution and insight into which messages drive conversions.

With a performance pricing model, Kyra’s customers only pay when carts are successfully recovered, aligning incentives around measurable results.

Role Description The Developer Support (Contract, LATAM) role is a full-time remote position focused on assisting developers and technical stakeholders who integrate and use Kyra SMS. Day-to-day responsibilities include responding to technical inquiries, troubleshooting integration issues, and guiding users through API, webhook, and SDK implementations. The role involves reviewing logs and error reports, reproducing issues, collaborating with engineering to resolve complex technical problems and implement technical needs.

This position also contributes to documentation, FAQs, and best practices, helping improve the overall developer experience and reduce friction for future integrations.

The Developer

Support specialist is expected to work closely with internal teams across different time zones, maintain clear communication, and provide timely, high-quality support.

Qualifications

- Strong technical support skills,



including experience troubleshooting APIs, webhooks, and integrations in modern web or SaaS environments.
- Proficiency with developer tools and workflows, such as RESTful APIs, JSON, debugging logs, version control (e.g., Git), and common programming or scripting languages.
- Clear and concise communication skills, with the ability to explain technical concepts to both technical and non-technical audiences in written and spoken English.
- Experience creating and maintaining technical documentation, how-to guides, and knowledge base articles for developers and product users.
- Strong problem-solving and analytical abilities, with a structured approach to reproducing issues, isolating root causes, and proposing solutions.
- Ability to work independently in a fully remote environment, manage priorities across multiple tickets or projects, and respond promptly during agreed LATAM working hours.
- Previous experience in developer relations, technical support, or customer-facing engineering roles in a SaaS, ecommerce, or communications is highly beneficial.
- Familiarity with SMS platforms, ecommerce ecosystems (e.g., Shopify, BigCommerce, WooCommerce), and attribution or analytics tools is a plus.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience is preferred but not required.

Contract to start. $4,000 USD per month starting.

Apply by filling out this form to fast track the process.

https://forms.gle/2sAQhbQaXqD6PbATA

Job Type: Contract

Pay: $6,000,000.00 per month

Work Location: Remote

📌 Developer Support (Contract, LATAM) (Argentina)
🏢 Kyra SMS
📍 Argentina