Documentation Representative - Ocean Shipping

Modality: On-site role

Schedule: Monday through Friday | Day Shift

Location: Escazú, Costa Rica

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Within our organization, OOCL Documentation department produces the bill of lading based on the booking and cargo information provided by the customer. This team is also responsible to coordinate the preparation of Export and Import manifest with customers and other functional departments to ensure the containerized cargo meets customs requirements at origin and at destination. By joining the Documentation team, you will have the opportunity to develop your knowledge of the various aspects of the shipment process.

OOCL Benefits (What we offer to you):

As a integral company, we offer exceptional career and development opportunities with attractive compensation and benefits for Documentation Representative - Ocean Shipping, including:

- Private Medical Insurance coverage for you and your immediate family, including your spouse or partner and eligible dependent children.
- Separate Paid Sick Time
- Employee Private Life Insurance
- Private Parking

Position Responsibilities for Documentation Representative - Ocean Shipping:

- Respond to incoming calls to timely answer questions and inquiries, troubleshoot problems, provide information, and maintain a pre-defined Key Performance Indicator (KPI).
- Process external and internal requests submitted via email.



Complete urgent cases including those submitted by off shore DOC team within same day.
- Monitor incomplete Bill of Ladings and communicate directly with customers and other functional departments to facilitate completion.
- Reconcile advanced manifest services in order to resolve discrepancies, obtain missing information and submit manifest to customs and terminals

Minimum Requirements:

- High School Diploma
- Excellent oral and written English communication skills
- Ability to prioritize tasks, time management and flexibility
- Working knowledge of Microsoft Office products

Preferred Skills:

- Ability to prioritize tasks, time management and flexibility
- Telephone and email excellence skills
- Bilingual: English/Portugese
- Knowledge of customs, letter of credits and regulatory shipping industry related requirements
- Knowledge of Tariff rules and regulations

Why work here? OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is one of the leading international carriers serving a full range of logistics and transportation services throughout the globe. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

For more information, we encourage you to visit us at www.oocl.com.

📌 Documentation Representative (San José)
🏢 OOCL USA
📍 San José