Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The Role and Team





We are seeking a hands-on Senior Platform Software Engineer with experience operating streaming and event-driven platforms at scale. As a key member of the Platform Services team, you will help ensure the availability, reliability, and scalability of Kafka, Flink, Debezium, and Apicurio.

Responsibilities
- Operate and maintain Kafka, Flink, Debezium, and Apicurio platforms.
- Manage Kafka brokers, partitions, replication, ISR health, consumer groups, upgrades, and recovery.
- Troubleshoot producer, consumer, networking, authentication, serialization, and consumer-lag issues.
- Operate Flink runtime components and jobs, including checkpoints, savepoints, state, scaling, and recovery.
- Manage Debezium connector lifecycle, offsets, snapshots, failures, and schema changes.
- Support schema evolution and compatibility through Apicurio Registry.
- Lead production incident triage, root-cause analysis, and performance tuning.
- Review event-driven architectures and recommend reliab

📌 Senior Platform Software Engineer (Esquel)
🏢 Medallia
📍 Esquel