Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Backend Java Developer to own the service logic, data processing, and platform reliability behind a Case object ecosystem. This person strengthens backend Java services alongside Salesforce Service Cloud integrations, diagnosing and resolving API and platform issues. Production troubleshooting, incident support, and on-call rotation are part of the role.

WHAT YOU WILL DO

- Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.

- Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.

- Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.

- Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.

- Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.

- Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.

- Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.

- Keep sprint data current, including availability, carryover, and newly assigned points.

- Maintain transparency on work status via tickets, standup,



and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.

MUST HAVES

- 3-5 years of experience as a software engineer.

- Experience with Java.

- Experience with MuleSoft.

- Backend software engineering experience.

- Hands-on API/integration experience.

- Production troubleshooting and incident support experience.

- Experience with production monitoring, alert triage, and service/platform health.

- Experience in diagnosing and resolving API/integration failures.

- Upper-intermediate English level.

NICE TO HAVES

- Salesforce Service Cloud integration experience.

- Enterprise integration / middleware experience.

- Message-based or asynchronous integration experience.

- Data processing / data transformation experience.

- CI/CD and DevOps experience.

- Monitoring / observability tools.

PERKS AND BENEFITS

- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Requirements
3-5 Years of experience as a software engineer. Experience with Java. Experience with Mulesoft. Backend software engineering experience. Hands-on API/integration experience. Production troubleshooting and incident support experience. Experience with production monitoring, alert triage, and service/platform health. Experience in diagnosing and resolving API/integration failures.

📌 Backend Java Developer (Mendoza)
🏢 AgileEngine
📍 Mendoza