Join our new Smart Product Suite team in Argentina
Kainos is expanding its Smart Product Suite capability in Argentina, and we are looking for Client Support Analysts to join the first local cohort.
This is a customer-facing role supporting enterprise customers who are already live on Kainos Smart™ and receive an ongoing subscription-based service. You will run established Smart testing activities, analyse the results, investigate findings or errors, and communicate clear updates and recommendations to customers.
You will combine customer communication, analytical thinking, testing, and product knowledge while developing expertise in enterprise cloud technology and Workday.
What you’ll do
Run and analyse customer testing
- Execute, monitor, and report on established customer test packs
- Review testing results and identify findings, failures, or unexpected outcomes
- Investigate issues and gather the information needed to understand their cause
- Maintain existing test packs and support agreed updates or improvements
- Ensure testing is completed accurately and to a consistently high standard
Communicate results to customers
- Participate in regular calls with general customers
- Present testing results, findings, errors, and service updates clearly
- Explain technical or testing information to different customer audiences
- Ask questions to understand the customer’s business context and priorities
- Manage follow-up actions and keep customers informed of progress
- Escalate complex issues when additional expertise is required
- Support customers through the ongoing Smart Gold Service
- Help customers maximise the value of their Smart™ subscription
- Build trusted customer relationships through responsive and proactive support
- Support onboarding into the ongoing service after implementation
- Share relevant product knowledge, guidance, and best practices